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You Created an account on our website, but you have been unable to log in ?,

Account verification required but you are not receiving email from our system ? 

Tried resetting your password, but still unsucessful ?

Easiest way to deal with this problem is either use another email address or simply send us a message with the chat application. Using the chat application we will be able to verify and manually confirm and activate your account. 

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You have ordered a product and the price has changed?

DO NOT BE TROUBLED. Your booking price is confirmed and any increase will not affect your order.

Unfortunatelly as soon as the product is no longer available directly from the manufacturer we have to order extra quantities by local distributors. This has as result an increase in the price of the product.

This also affects products which are instock but come from different wholesale channels. As soon as our low price stock is depleted the product will be advertised with the higher price.    

Tips for customers

For correct use of the flex payment system please note that your cart must contain products that have the same number of installment options. 

For example two different products with 10 installments on each product.

If your cart contains a product with 10 flex payments and a product with 6 flex payments you will not be able to proceed to checkout.

For cases of different installment plans please use indivudual orders per product.

You wiil NOT be able to checkout with the following options

You cannot use a full payment product with an installment product

You cannot use a product of 3 installments with a product of 6 installments.

You cannot use an NRD Deposit option with a flex pay option. 

Please use individual orders for all above cases

We provide various payment methods for Full Payment, Deposit Payments or Flex Payments. 

Customers from United Kingdom can pay in GBP via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer to our Natwest Bank Account  

Customers from European Union can pay in Euros via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer in Euro

Customers from the United States can pay in USD or Euro via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer in USD

Customers from the rest of the world can pay in Euro or USD via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer in Euro or USD 

Important information:

UK and EU Customers using PayPal will be charged with a 3% paypal commission fee 

Customers outside UK and EU using PayPal will be charged with a 5% paypal commission fee 

DarkSide Collectibles Privacy Policy

We respect your right to privacy and your right to view and update your personal information which we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way.

We collect and use personal information about you in order to be able to complete your order.

You have the right to view and change any personal information we hold about you at any time.

We will not sell, rent, or otherwise disclose your personal information to any third party unless:

• We need to do so to provide you with the content, service or features you have requested
• We are completing financial transactions with our bank
• We use outside shipping companies to ship orders
• We need to process your credit card for your purchase of products
• We need to do so to protect the rights or property of DarkSide Collectibles
• We are required to do so by law

We monitor site usage by analysing aggregated user information. This helps us improve the Site to give you the information, services and features you want. This information is aggregated and does not identify you individually.

We do monitor the number of successful logins on each subscriber user name. This allows us to identify potential abuse or unauthorised use of the Site.

DarkSide Collectibles uses "cookies" to improve your use of DarkSide services.

Our shopping card is verified secure and we maintain PCI Compliance with regards to credit card orders. Encryption is implemented using industry-standard 128-bit encryption with HTTPS/SSL at the transport level.

If you have an account, we may contact you to:

• Offer you information regarding products and promotions on the site. This will be in the form of a newsletter from which you will be able to unsubscribe
• Clarify details about your subscription or purchase decisions
• Respond to any enquiries you make
• Provide any information necessary for the operation and security of our Site.

DarkSide Collectibles is committed to dealing quickly and appropriately with any complaint you make about your privacy.

If you are concerned that this Privacy Policy may have been breached or your privacy has been violated, please email us immediately at info@darksidetoy.com. Please include your email address or a daytime telephone number where we can contact you.

EMore About Your Privacy

We realize that making purchases at our website Darksidetoy.com or any other web site requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this policy.

Changes to the DarkSide Collectibles Group Privacy Policy

We reserve the right to change, modify or amend this policy at any time. Please check our privacy policy periodically for changes. Use of DarkSide Collectibles website after modification implies that you consent to this privacy policy as modified.