Package Refusal Help

Thinking of refusing a package -waaaait a minute! CONTACT US -we have super powers. If something isn't right with the package / order, we may be able to help you, and it will be faster than the time it takes to process a 'refused package' back into our warehouse. So please weigh your options before refusing a package, that may incur charges.

You Changed Your Mind

What?! Ok, ok, we understand. CONTACT US! We can help you return it through the proper channels. If you refuse a package in the EU, please know you will be responsible for all shipping charges. Once the collectible is back in warehouse, we will refund you -less any applicable return shipping charges and non-refundable deposits.

International Customers

If you refuse a package, resulting in the return and/or abandonment of your collectible you will still be responsible for all VAT Fees, Import fees, Return shipping costs and Abandonment fees. These fees will be deducted from your refund. If greater than the product(s) price, DarkSide Collectibles may bill you for the balance.

Ship Quotes / International Fees

We can provide you with a quote prior to the item shipping. If you are an international customer, we suggest that you also contact your local customs office for a quote on VAT or import fees as well.

Please vist our Returns, Cancellations & Refunds section

Thank you very much for your interest!

We have received your application and we will contact you as soon as possible. 

TAXES

All prices include sales VAT rate according to EU regulations.

Any applicable import taxes on International orders are not included in the sales price.

PAYMENT METHODS

Via all major Credit Cards , Debit Cards

Via PayPal

Bank Transfer: We only accept Euro (€), GBP (£) & U.S. Dollars ($)

Via Viva Wallet

PAYMENTS

Full Payment for in-stock items is taken during check-out or customers can arrange a Flex Pay Plan if available for the product..

A Non Refundable Deposit for all Temporarily Backordered/Restocking items is taken during check out. This will be clearly stated before any deposit is charged and you will be asked to confirm agreement. You may choose a Flex Pay Plan*.

A Non Refundable Deposit for pre-orders will be processed during check out. This will be clearly stated before any deposit is charged and you will be asked to confirm agreement. You may choose instead a Flex Pay Plan*.

Please note that for Payments with flex payments the following conditions apply:

Flex Pay Pre Order Items: The Non Refundable Deposit associated with the product will be charged in case of cancellation of your order (Typically 20% of the value of the product).  

Flex Pay In Stock Items: In case of cancellation of your order a 20% of the value of the product will apply as Non Refundable cancellation penalty. 

In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees 

Exchange rate variation

DarkSide Collectibles Studio will not be responsible for refunding any differences in exchange rates from the date of purchase or any currency conversion or any other fees or charges by banking/financial institutions on the original purchase.

Order Confirmation

All orders placed over the Internet are subject to confirmation of payment. For Bank Transfer option please allow 24/72hrs for payment clearance. Sending the bank receipt via email at [email protected] will speed up the process.

LIMITED EDITIONS

Because of the limited editions of the products, all orders are subject to availability.

PRE-ORDERS DELIVERY

With all pre-orders we show an expected shipping date on the item's description page. This date is provided by the manufacturer and we have no control over it. These kinds of products are not mass produced with machines, they're limited edition, museum grade products - hand assembled and hand painted. Considering the cost, quality control is really strict. These kinds of products are often delayed, and the dates are often pushed back. The manufacturers might decide to release the product in different production batches and that is why customers may notice that the item is already released in other areas. The dates are only suggestions and not guarantees.

DARKSIDE PRICELIST

DarkSide Collectibles Studio reserves the right to make changes in the pricelist of the products & make special offers at any time . These price changes do not affect orders already placed in our system. DarkSide Collectibles Studio reserves the right to make changes in prices due to important currency fluctuations and these changes may affect all present & future orders as well as pre-orders already placed in our system.

LIABILITY

1. The Purchaser accepts all risks of personal injury and property damage arising from use of the products purchased through this website.
2. The Purchaser acknowledges that DarkSide Collectibles does not manufacture the products available for sale through this website and, therefore, any liability with respect to such products, or any components or other materials used in the manufacture of such products, are covered by, and limited to, any warranty provided by the original manufacturer.  DarkSide Collectibles will provide the Purchaser with the terms and conditions of purchase of the relevant manufacturer upon request for the purchase of products being made. Accordingly, DarkSide Collectibles does not provide any warranty for the components and materials used in the manufacture of the products.

    DarkSide Collectibles provides manufacturer warranties only for products designed developed and manufactured by DarkSide Collectibles Studio.

3.The Purchaser agrees to, together with their dependents, heirs, executors, assigns, guests and invitees, defend, indemnify, release and hold harmless DarkSide Collectibles, representatives, officers, directors, employees or agents from any and all liabilities, claims and expenses, including legal costs, that arise from:

1. Any breach of these Terms by the Purchaser; and
2. Any illness, bodily injury, disability, death or property damage or loss, however caused, arising from or related to the use of any products purchased through this website.
3. No warranties apply to products that have been misused, modified or improperly maintained.
4. For the sake of clarity, in no event will DarkSide Collectibles Studio, representatives, officers, directors, employees or agents be liable (whether in contract, tort including negligence, strict liability or otherwise) to the Purchaser for:
5. Loss of revenue or profit, loss of anticipated savings, loss of goodwill or opportunity, loss of production, loss or corruption of data or wasted management or staff time; or
6. Loss, damage, cost or expense of any kind whatsoever that is indirect, consequential, punitive incidental or of a special nature, arising directly or indirectly out of the use of products purchased through this website, even if DarkSide Collectibles Studio had been advised of the possibility of such damages, and even if such loss, damage, cost or expense was reasonably foreseeable by Dark Side Collectibles.
7. Any claim made by a Purchaser against DarkSide Collectibles Studio must be made by notice in writing to DarkSide Collectibles Studio within 30 days of the claim or cause of action arising.  DarkSide Collectibles will not be liable for any claim that is not made within such time.

Please also read our Privacy Notice for information about our security measures and how we will use your personal information

DELIVERY INFORMATION

We currently offer free shipping  on selected items to UK and mainland Europe with UPS or DHL  - THE OFFER EXCLUDES THE ISLANDS AND OVERSIZE ITEMS

The shipping cost will be displayed in the checkout page were you are given the opportunity to choose between a list of shipping methods and options. Important! On all Pre Order Items the shipping cost is an estimation, upon product's arrival to our warehouse you will be notified for the exact cost.

We ship within 1 - 7 working days but in case of heavy trafffic delays might occur.

Important notice: Insurance is optional and is not included in the shipping cost. Insurance is optional and is not included in the free shipping offer. 

No warranties apply to products shipped without insurance.Purchaser is responsible for applying insurance to his order. If the Purchaser doesnt insure his order and the order arrives damaged or is lost the company is not responsible for reimbursments or claims. 

Darkside Collectibles will ship your order in the address provided in the order booking page on the date of the purchase. For any change in the delivery address please contact our customer service. Even if you have updated your account profile address this will not update the address on an older order placed in our system. Please note that for PayPal payments your order delivery address and PayPal delivery address need to be the same.

RETURN AND EXCHANGE OF GOODS

For all cases of returns please use the returns please email us at [email protected].

A. Products Manufactured by DarkSide Collectibles Studio 

1. Except for the following cases, the delivered well may be returned or exchanged due to its defect or initial malfunction by giving e-mail to the Company (e-mail address: [email protected]) within 30 days after the receipt by the member who purchased goods or the addressee of the goods (collectively “the Addressee of the goods”). The Company shall judge any defects or initial malfunction of the goods at its discretion. If the Addressee of the goods wishes to return the goods due to his/her/any circumstances, he/she shall bear damage fees and round-trip shipping fees for return of the goods.

• (1) 31 days have elapsed after delivery of goods
• (2) no e-mail has been sent to the Company regarding return or exchange within 30 days after the receipt by the Recipient.
• (3) the goods were purchased via other websites or parties than the Company
• (4) any other person or entity than the Recipient requests to return or exchange
• (5) the Company received the request of return or exchange by shipping from any other areas than the delivery area/country at the time of purchase of goods
• (6) the member registration has already been deleted
• (7) damage, defect, breakdown, dirt, incomplete occurred due to the Recipient's responsibility after its receipt of goods
• (8) breakage, dirt, incompleteness of packing material, package, carton box occurred in the course of return of the goods
• (9) the Company judged no defects or initial malfunction of the goods
• (10) any other cases when the Company judged as inappropriate

2. If the Addressee of the goods wishes to return or exchange, please contact the Company by email (e-mail address: [email protected]) notifying the serial number, order number, and the name and the details of the goods to be returned or exchanged. After the receipt of its e-mail, the Company will examine the defects and will give notice on the examination result to the Addressee of the goods. The Addressee of the goods may not return or exchange the said goods unless the Addressee of the goods receives the e-mail regarding the acceptance of return or exchange from the Company.

3. Under certain circumstances such as lack of goods and so on, the Company may not exchange the defects goods with substitute goods. In this case the Company shall refund the money for the price of the said goods.

4. The Addressee of the goods may request the Company of return or exchange of goods by shipping from the region/country at the time of purchase of goods.

5. The goods are packed in our original package (dressing box) and carton box for the purpose of protecting goods. For the damages of the original package or carton box, their package or box and the goods may not be returned or exchanged.

6. After the Addressee of the goods received e-mail from the Company as described in paragraph 2, it shall return the defect goods to the Company’s designated place in the same condition of the package as delivered to the Addressee of the goods address. If the Company finds improper packing of returned goods or damage, defect, break

B. Products by Other Manufacturers. 

If your order has a manufacturer defect, or if an incorrect item is shipped to you, please contact us within 48 hours of receipt.

In case of a manufacturer's defect please note that the solely responsible is the manufacturer who is obliged to send us guidelines for each claim case. We are not responsible for any manufacturer's defect and for the response time to solve each claim case.

As most of our items are Limited Editions there may be a possibility of the item not to be available for replacement.

Νote that all returns/exchanges must be sent to us and received within 14 (Fourteen) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee.

We will not replace / exchange brown outer shipping cartons or base an exchange solely on the style of shipping carton you received. The shipping cartons are made to shield the item inside from damage during the shipping process and are not considered a part of the item’s packaging.

Returns are accepted even if you have changed your mind. The product must be returned factory sealed as received otherwise it will not be accepted. Actual shipping costs are not refundable even if the product has been offered to you with free shipping. The customer is responsible of return shipping costs including insurance. A restocking fee of 10% of the value of the product will apply for all returns.   

CANCELLATIONS

IN STOCK ITEMS 

If you have placed an order for IN-STOCK items and wish to cancel it, then you must send us directly an email at [email protected].

IN-STOCK items ship out within 1-7 working days of placing your order with us. If the product is already in route to you then you will be responsible for any and all shipping fees and package return fees.

Flex Pay In Stock Items: In case of cancellation of your order a 30% of the value of the product will apply as Non Refundable cancellation penalty. 

In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees 

PRE-ORDER ITEMS

Τo secure your Pre-order will require a non-refundable deposit. This non-refundable deposit as well as the amount required will be clearly stated prior to check out. 

Flex Pay Pre Order Items: The Non Refundable Deposit associated with the product will be charged in case of cancellation of your order (Typically 20% - 30% of the value of the product).  

In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees 

Customers who have a pre-order with us will receive an invoice with the remaining balance & shipping (if the shipping is already paid then we need to verify the dimensions of the product and if any difference applies then you will be notified accordingly) when the item arrives in our warehouses. If you no longer wish to receive your order, we ask that you please cancel it as soon as possible through email at [email protected].  The non-refundable deposit is the cancellation penalty for pre-orders cancelled during this time frame.

Otherwise if you have already paid the total amount and you have not cancelled your order with us by the time your order leaves hence the shipping process  has already began then you will additionally be responsible for any and all shipping fees and package return fees.

FLEXPAY ITEM CANCELLATION FEES

Due to the increased administrative costs of the Flex Pay option, DarkSide Collectibles Studio will charge Flex Pay customers a cancellation fee when a flex pay order is cancelled by the customer.

Flex Pay- Pre. Order Items: The Non Refundable Deposit associated with the product will be charged in case of cancellation of your order (Typically 20% of the value of the product).  

Flex Pay - In Stock Items: In case of cancellation of your order a 20% of the value of the product will apply as Non Refundable cancellation penalty. 

In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees 

If you already paid a NRD (non-refundable deposit) and then you decided to go with an installment plan, that will serve as your cancellation fee. 

By choosing the Flex Pay option when placing your order, you will be agreeing to pay any applicable cancellation fee. This is clearly noted on the item’s ordering page as well as during check out. We strongly suggest that you read the terms before agreeing to the contract. By choosing 'Flex Pay', you agree to pay any applicable cancellation fees as outlined in our Terms and Conditions. Credit card companies or any other financial institution (i.e. Paypal) submitting a dispute to DarkSide Collectibles will be given a copy of this legal agreement, which results in a dismissal of the dispute. Also, any accounts with pending charge backs will be disabled to avoid further billing and shipping issues while all concerns are resolved.

REFUNDS

If we required making a refund to you then we will generate a refund as soon as possible depending always by the manufacturer.

If we required making a refund to you as a result of a mistake of ours or because you changed your mind then we will generate a refund within 1-5 working days and if we ask you to return the product then the refund will take place after receiving the item into our warehouse. We retain the right to refund the customer via whatever method is deemed appropriate. In most circumstances involving credit card transactions, we will refund to the credit card account used to purchase.

Credit card companies may take an additional 7 to 21 days to reflect the credit in a customer's account. If we confirmed a refund to your credit card account but the amount has not registered in the account itself, we suggest that you contact your credit card company for more information.

 *If you contact us at our customer service line +302109690191 or trying to reach us at [email protected] or [email protected] please note that our opening hours are GMT+2 9am to 5pm Monday to Friday.

ORDERING FROM OUR ARMORY

By placing an order from the armory, you accept the following terms:

I certify that I am at least 18 years of age.

I understand that I am ordering a weapon that is made of steel, and that Darksidetoy.com will not be held responsible for any injuries from the weapon.

I certify that I have checked with customs and law enforcement in my country, and that import and possession of the item I am ordering does not violate any laws in my country.

I understand that my country may impose duties on merchandise, for which I am solely responsible.

I acknowledge that if the item that I am ordering is refused by customs, and therefore undeliverable, I remain responsible for shipping costs, including return shipping and handling.

I acknowledge that if the item that I am ordering is seized by customs, my money for the item and shipping cannot and will not be refunded due to the package being unrecoverable.

Legal Notice

All terms and conditions are binding and for any dispute that may arise the Courts of the Republic of Cyprus will have sole and exclusive jurisdiction.

We respect your right to privacy and your right to view and update your personal information which we hold about you.

We are committed to protecting your privacy when you visit our site or contact us in any way.

We collect and use personal information about you in order to be able to complete your order.

You have the right to view and change any personal information we hold about you at any time.

We will not sell, rent, or otherwise disclose your personal information to any third party unless:

• We need to do so to provide you with the content, service or features you have requested
• We are completing financial transactions with our bank
• We use outside shipping companies to ship orders
• We need to process your credit card for your purchase of products
• We need to do so to protect the rights or property of DarkSide Collectibles
• We are required to do so by law

We monitor site usage by analysing aggregated user information. This helps us improve the Site to give you the information, services and features you want. This information is aggregated and does not identify you individually.
We do monitor the number of successful logins on each subscriber user name. This allows us to identify potential abuse or unauthorised use of the Site.

DarkSide Collectibles uses "cookies" to improve your use of DarkSide services.

Our shopping card is verified secure and we maintain PCI Compliance with regards to credit card orders. Encryption is implemented using industry-standard 128-bit encryption with HTTPS/SSL at the transport level.

If you have an account, we may contact you to:

• Offer you information regarding products and promotions on the site. This will be in the form of a newsletter from which you will be able to unsubscribe
• Clarify details about your subscription or purchase decisions
• Respond to any enquiries you make
• Provide any information necessary for the operation and security of our Site.

DarkSide Collectibles is committed to dealing quickly and appropriately with any complaint you make about your privacy.

If you are concerned that this Privacy Policy may have been breached or your privacy has been violated, please email us immediately at [email protected]. Please include your email address or a daytime telephone number where we can contact you.

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More About Your Privacy

We realize that making purchases at our website Darksidetoy or any other web site requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this policy.

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Changes to the DarkSide Collectibles Privacy Policy

We reserve the right to change, modify or amend this policy at any time. Please check our privacy policy periodically for changes. Use of DarkSide Collectibles website after modification implies that you consent to this privacy policy as modified.

RETURNS

For all cases of returns please use the returns please email us at [email protected].

We will pay the return shipping cost if the return / exchange is a result of our error such as an error in filling your order and wrong product has been shipped to you or the purchased product is a DarkSide Collectibles Studio manufactured product and has defect.

If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us.

DEFECTIVE-INCORRECT ITEMS

If your order has a manufacturer defect, or if an incorrect item is shipped to you, please contact us within 48 hours of receipt.

In case of a manufacturer's defect please note that the solely responsible is the manufacturer who is obliged to send us guidelines for each claim case. We are not responsible for any manufacturer's defect and for the response time to solve each claim case.

As most of our items are Limited Editions there may be a possibility of the item not to be available for replacement.

Νote that all returns/exchanges must be sent to us and received within 14 (Fourteen) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee.

We will not replace / exchange brown outer shipping cartons or base an exchange solely on the style of shipping carton you received. The shipping cartons are made to shield the item inside from damage during the shipping process and are not considered a part of the item’s packaging.

Returns are accepted even if you have changed your mind. The product must be returned factory sealed as received otherwise it will not be accepted. Actual shipping costs are not refundable even if the product has been offered to you with free shipping. The customer is responsible of return shipping costs including insurance. A restocking fee of 10% of the value of the product will apply for all returns.   

CANCELLATIONS

IN STOCK ITEMS 

If you have placed an order for IN-STOCK items and wish to cancel it, then you must send us directly an email at [email protected].

IN-STOCK items ship out within 1-7 working days of placing your order with us. If the product is already in route to you then you will be responsible for any and all shipping fees and package return fees.

Flex Pay In Stock Items: In case of cancellation of your order a 20% of the value of the product will apply as Non Refundable cancellation penalty. 

In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees 

PRE-ORDER ITEMS

Τo secure your Pre-order will require a non-refundable deposit. This non-refundable deposit as well as the amount required will be clearly stated prior to check out. 

Flex Pay Pre Order Items: The Non Refundable Deposit associated with the product will be charged in case of cancellation of your order (Typically 20% of the value of the product).  

In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees 

Customers who have a pre-order with us will receive an invoice with the remaining balance & shipping (if the shipping is already paid then we need to verify the dimensions of the product and if any difference applies then you will be notified accordingly) when the item arrives in our warehouses. If you no longer wish to receive your order, we ask that you please cancel it as soon as possible through email at [email protected].  The non-refundable deposit is the cancellation penalty for pre-orders cancelled during this time frame.

Otherwise if you have already paid the total amount and you have not cancelled your order with us by the time your order leaves hence the shipping process  has already began then you will additionally be responsible for any and all shipping fees and package return fees.

FLEXPAY ITEM CANCELLATION FEES

Due to the increased administrative costs of the Flex Pay option, DarkSide Collectibles Studio will charge Flex Pay customers a cancellation fee when a flex pay order is cancelled by the customer.

Flex Pay- Pre. Order Items: The Non Refundable Deposit associated with the product will be charged in case of cancellation of your order (Typically 20% of the value of the product).  

Flex Pay - In Stock Items: In case of cancellation of your order a 20% of the value of the product will apply as Non Refundable cancellation penalty. 

In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees 

If you already paid a NRD (non-refundable deposit) and then you decided to go with an installment plan, that will serve as your cancellation fee. The NRD will takes the place of any cancellation fees.  

FEE CHART

By choosing the Flex Pay option when placing your order, you will be agreeing to pay any applicable cancellation fee. This is clearly noted on the item’s ordering page as well as during check out. We strongly suggest that you read the terms before agreeing to the contract. By choosing 'Flex Pay', you agree to pay any applicable cancellation fees as outlined in our Terms and Conditions. Credit card companies or any other financial institution (i.e. Paypal) submitting a dispute to DarkSide Collectibles will be given a copy of this legal agreement, which results in a dismissal of the dispute. Also, any accounts with pending charge backs will be disabled to avoid further billing and shipping issues while all concerns are resolved.

REFUNDS

If we required making a refund to you then we will generate a refund as soon as possible depending always by the manufacturer.

If we required making a refund to you as a result of a mistake of ours or because you changed your mind then we will generate a refund within 1-5 working days and if we ask you to return the product then the refund will take place after receiving the item into our warehouse. We retain the right to refund the customer via whatever method is deemed appropriate. In most circumstances involving credit card transactions, we will refund to the credit card account used to purchase.

Credit card companies may take an additional 7 to 21 days to reflect the credit in a customer's account. If we confirmed a refund to your credit card account but the amount has not registered in the account itself, we suggest that you contact your credit card company for more information.

*If you contact us at our customer service lines or trying to reach us at [email protected] or [email protected] please note that our opening hours are GMT+2 9am to 5pm Monday to Friday.

UNITED KINGDOM E.M.A LEGENDARY COLLECTIBLES GROUP LTD DarkSide Collectibles Studio Customer Service   TEL: +44 203 514 1821 [email protected]

CYPRUS E.M.A LEGENDARY COLLECTIBLES GROUP LTD DarkSide Collectibles Studio 14 Archermou Avenue - 1045 Nicosia  HQ Registration Number IE349853 TEL: +35 724 0000 57 [email protected]

GREECE E.M.A LEGENDARY COLLECTIBLES GROUP LTD DarkSide Collectibles Studio PO Box 73805 - 16777 - Elliniko Athens Customer Service  TEL: +30 210 96 90 191 [email protected]

SPAIN E.M.A LEGENDARY COLLECTIBLES GROUP LTD DarkSide Collectibles Studio Dr Huarte N1, Piso 4B - 31003 Pamplona Customer Service   [email protected]