Flexible Payments
Now all our customers can enjoy flexible payment plans
Our members can enjoy multiple installments depending the status of the product (in stock or pre order).
How it works
On each product's page choose the Flex Payment option and check the available installments. Choose the most suitable and proceed to check out.
We accept Flex Payments with the following methods.
All major Credit Cards - No fees apply.
PayPal - Typical PayPal fee applies (3% for UK/EU Customers - 5% for Rest of the World)
Please Note That:
- For correct use of the flex payment system please note that your cart must contain products that have the same number of installment options. For example 10 installments. If your cart contains a product with 10 flex payments and a product with 6 flex payments you will not be able to proceed to checkout. For cases of different installment plans please use indivudual orders per product.
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Please note that our primary currency is in EURO and all flex payments will be invoiced in Euro no matter the region you are located. For GBP and USD variations may occur based on the currency exchange rate.
- We charge 0% APR. All installments are interest Free.
- The FLEX PAY service excludes specific Items.
- If Shipping / Posting costs apply they will be added at the final installment.
- Products will Post as soon as all installments are paid.
FLEXPAY ITEM CANCELLATION FEES
Due to the increased administrative costs of the Flex Pay option, DarkSide Collectibles Studio will charge Flex Pay customers a cancellation fee when a flex pay order is canceled by the customer. The cancellation fee would be the first installment Non Refundable Deposit plus an administrative fee of 10% of the value of the product.
If you already paid a NRD (non-refundable deposit) and then you decided to go with an installment plan, that will serve as your cancellation fee.
Fee chart
Flex Pay In Stock Items: In case of cancellation of your order a 20% of the value of the product will apply as Non Refundable cancellation penalty.
Flex Pay Pre Order Items: The Non Refundable Deposit associated with the product will be charged in case of cancellation of your order (Typically 20% of the value of the product).
In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees
By choosing the Flex Pay option when placing your order, you will be agreeing to pay any applicable cancellation fee. This is clearly noted on the item’s ordering page as well as during check out. We strongly suggest that you read the terms before agreeing to the contract. By choosing 'Flex Pay', you agreed to pay any applicable cancellation fees as outlined in our Terms and Conditions. Credit card companies or any other financial institution (i.e. Paypal) submitting a dispute to DarkSide Collectibles will be given a copy of this legal agreement, which results in a dismissal of the dispute. Also, any accounts with pending charge backs will be disabled to avoid further billing and shipping issues while all concerns are resolved.
Returns, Cancellations & Refunds
RETURN AND EXCHANGE OF GOODS
For all cases of returns please use the returns please email us at [email protected].
A. Products Manufactured by DarkSide Collectibles Studio
1. Except for the following cases, the delivered well may be returned or exchanged due to its defect or initial malfunction by giving e-mail to the Company (e-mail address: [email protected]) within 30 days after the receipt by the member who purchased goods or the addressee of the goods (collectively “the Addressee of the goods”). The Company shall judge any defects or initial malfunction of the goods at its discretion. If the Addressee of the goods wishes to return the goods due to his/her/any circumstances, he/she shall bear damage fees and round-trip shipping fees for return of the goods.
- (1) 31 days have elapsed after delivery of goods
- (2) no e-mail has been sent to the Company regarding return or exchange within 30 days after the receipt by the Recipient.
- (3) the goods were purchased via other websites or parties than the Company
- (4) any other person or entity than the Recipient requests to return or exchange
- (5) the Company received the request of return or exchange by shipping from any other areas than the delivery area/country at the time of purchase of goods
- (6) the member registration has already been deleted
- (7) damage, defect, breakdown, dirt, incomplete occurred due to the Recipient's responsibility after its receipt of goods
- (8) breakage, dirt, incompleteness of packing material, package, carton box occurred in the course of return of the goods
- (9) the Company judged no defects or initial malfunction of the goods
- (10) any other cases when the Company judged as inappropriate
2. If the Addressee of the goods wishes to return or exchange, please contact the Company by email (e-mail address: [email protected]) notifying the serial number, order number, and the name and the details of the goods to be returned or exchanged. After the receipt of its e-mail, the Company will examine the defects and will give notice on the examination result to the Addressee of the goods. The Addressee of the goods may not return or exchange the said goods unless the Addressee of the goods receives the e-mail regarding the acceptance of return or exchange from the Company.
3. Under certain circumstances such as lack of goods and so on, the Company may not exchange the defects goods with substitute goods. In this case the Company shall refund the money for the price of the said goods.
4. The Addressee of the goods may request the Company of return or exchange of goods by shipping from the region/country at the time of purchase of goods.
5. The goods are packed in our original package (dressing box) and carton box for the purpose of protecting goods. For the damages of the original package or carton box, their package or box and the goods may not be returned or exchanged.
6. After the Addressee of the goods received e-mail from the Company as described in paragraph 2, it shall return the defect goods to the Company’s designated place in the same condition of the package as delivered to the Addressee of the goods address. If the Company finds improper packing of returned goods or damage, defect, break
B. Products by Other Manufacturers.
If your order has a manufacturer defect, or if an incorrect item is shipped to you, please contact us within 48 hours of receipt.
In case of a manufacturer's defect please note that the solely responsible is the manufacturer who is obliged to send us guidelines for each claim case. We are not responsible for any manufacturer's defect and for the response time to solve each claim case.
As most of our items are Limited Editions there may be a possibility of the item not to be available for replacement.
Νote that all returns/exchanges must be sent to us and received within 14 (Fourteen) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee.
We will not replace / exchange brown outer shipping cartons or base an exchange solely on the style of shipping carton you received. The shipping cartons are made to shield the item inside from damage during the shipping process and are not considered a part of the item’s packaging.
Returns are accepted even if you have changed your mind. The product must be returned factory sealed as received otherwise it will not be accepted. Actual shipping costs are not refundable even if the product has been offered to you with free shipping. The customer is responsible of return shipping costs including insurance. A restocking fee of 10% of the value of the product will apply for all returns.
CANCELLATIONS
IN STOCK ITEMS
If you have placed an order for IN-STOCK items and wish to cancel it, then you must send us directly an email at [email protected].
IN-STOCK items ship out within 1-7 working days of placing your order with us. If the product is already in route to you then you will be responsible for any and all shipping fees and package return fees.
Flex Pay In Stock Items: In case of cancellation of your order a 20% of the value of the product will apply as Non Refundable cancellation penalty.
In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees
PRE-ORDER ITEMS
Τo secure your Pre-order will require a non-refundable deposit. This non-refundable deposit as well as the amount required will be clearly stated prior to check out.
Flex Pay Pre Order Items: The Non Refundable Deposit associated with the product will be charged in case of cancellation of your order (Typically 20% of the value of the product).
In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees
Customers who have a pre-order with us will receive an invoice with the remaining balance & shipping (if the shipping is already paid then we need to verify the dimensions of the product and if any difference applies then you will be notified accordingly) when the item arrives in our warehouses. If you no longer wish to receive your order, we ask that you please cancel it as soon as possible through email at [email protected]. The non-refundable deposit is the cancellation penalty for pre-orders cancelled during this time frame.
Otherwise if you have already paid the total amount and you have not cancelled your order with us by the time your order leaves hence the shipping process has already began then you will additionally be responsible for any and all shipping fees and package return fees.
FLEXPAY ITEM CANCELLATION FEES
Due to the increased administrative costs of the Flex Pay option, DarkSide Collectibles Studio will charge Flex Pay customers a cancellation fee when a flex pay order is cancelled by the customer.
Flex Pay- Pre. Order Items: The Non Refundable Deposit associated with the product will be charged in case of cancellation of your order (Typically 20% of the value of the product).
Flex Pay - In Stock Items: In case of cancellation of your order a 20% of the value of the product will apply as Non Refundable cancellation penalty.
In all cases of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit fees
If you already paid a NRD (non-refundable deposit) and then you decided to go with an installment plan, that will serve as your cancellation fee.
By choosing the Flex Pay option when placing your order, you will be agreeing to pay any applicable cancellation fee. This is clearly noted on the item’s ordering page as well as during check out. We strongly suggest that you read the terms before agreeing to the contract. By choosing 'Flex Pay', you agree to pay any applicable cancellation fees as outlined in our Terms and Conditions. Credit card companies or any other financial institution (i.e. Paypal) submitting a dispute to DarkSide Collectibles will be given a copy of this legal agreement, which results in a dismissal of the dispute. Also, any accounts with pending charge backs will be disabled to avoid further billing and shipping issues while all concerns are resolved.
REFUNDS
If we required making a refund to you then we will generate a refund as soon as possible depending always by the manufacturer.
If we required making a refund to you as a result of a mistake of ours or because you changed your mind then we will generate a refund within 1-5 working days and if we ask you to return the product then the refund will take place after receiving the item into our warehouse. We retain the right to refund the customer via whatever method is deemed appropriate. In most circumstances involving credit card transactions, we will refund to the credit card account used to purchase.
Credit card companies may take an additional 7 to 21 days to reflect the credit in a customer's account. If we confirmed a refund to your credit card account but the amount has not registered in the account itself, we suggest that you contact your credit card company for more information.
*If you contact us at our customer service line +302109690191 or trying to reach us at [email protected] or [email protected] please note that our opening hours are GMT+2 9am to 5pm Monday to Friday.
Ordering Information
Wholesale and Distribution
European Union shops for wholesale orders register your account and send us an email at [email protected] . Your account will have to be checked and activated before any order can be placed.
Rest of the world please contact us at [email protected]
Retail Customers
No matter where you live we have a dedicated section for you....We have created dedicated sections for customers inside The European Union, The UK, The USA and the Rest of The World
Please use the store locator provided, set by default to European Union, on the Top Right side of our website or on the top of the page on your mobile phone or tablet.
We have tried to make it as simple as possible to order from our website. We follow the conventions of most major websites, payment is by most credit cards such as VISA MasterCard, Paypal & Bank Transfer.
Customers from United Kingdom can pay in GBP via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer to our Natwest Bank Account
Customers from European Union can pay in Euros via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer in Euro
Customers from the United States can pay in USD or Euro via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer in USD
Customers from the rest of the world can pay in Euro or USD via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer in Euro or USD
Important information:
UK and EU Customers using PayPal will be charged with a 3% paypal commission fee
Customers outside UK and EU using PayPal will be charged with a 5% paypal commission fee
Customers from USA and Canada there are no import taxes to all insured orders up to 1200 USD per order.
WE OFFER FREE SHIPPING ON SELECTED PRODUCTS TO UNITED KINGDOM AND ALL MAINLAND EUROPEAN UNION COUNTRIES WITH UPS or DHL THE OFFER EXCLUDES THE ISLANDS AND OVERSIZE ITEMS
Darkside Collectibles offers free shipping on selected products to all United Kingdom and all mainland European Union countries.
Insurance is optional and is not included in the free shipping offer.
Insurance is optional and is not included in the shipping.
As insurance is optional and comes with extra cost Purchasers are solely responsible if they want to insure their order or not.
No warranties apply to products shipped without insurance.Purchaser is responsible for applying insurance to his order. If the Purchaser doesnt insure his order and the order arrives damaged or is lost the company is not responsible for reimbursements or claims.
Darkside Collectibles will ship your order in the address provided in the order booking page on the date of the purchase. For any change in the delivery address please contact our customer service. Even if you have updated your account profile address this will not update the address on an older order placed in our system.
Please note that for PayPal payments your order delivery address and PayPal delivery address needs to be the same.
WE OFFER FLEX PAYMENTS WITH THE FOLLOWING METHODS.
- All major Credit Cards - No fees apply.
- PayPal - Typical PayPal fee applies
- For more information visit : https://www.darksidetoy.com/flexible-payments.html
About Stock Status
In Stock Items
In Stock items ship within 1-7 working days.
Pre Order Items
Pre Order items are items that are scheduled to be released by the manufacturers in the near future. Due to the limited edition of many of the items a non refundable deposit is required of all Pre orders. Note that the estimated time of arrival is determined by the manufacturers and we have no control on this.
Temporarily Backordered Items / PRE ORDER RESTOCKING
Temporarily Backordered Items are items that are temporarily out of stock. As all orders are in a first come first served basis all orders are processed as the item is a pre order (by paying an NRD) and it will be shipped as soon as the item reaches our warehouse and of course the customers has taken care of all payments. In many occasions due to the limited quantity of items, temporarily backordered items status change from temporarily backordered to sold out therefore we advise our customers to proceed to their orders as soon as possible to avoid later disappointment.
Sold out Items
Sold out items are units that can no longer be found in the world market in brand new condition.
Sold out at Pre order
Many limited editions are such fast sellers that get sold out prior their release date. In this case the manufacturer is not accepting any more pre orders thus we cannot accept any more pre orders.
Ordering from our Armory
- By placing an order from the armory, you accept the following terms:
- I certify that I am at least 18 years of age.
- I understand that I am ordering a weapon that is made of steel, and that Darksidetoy.com will not be held responsible for any injuries from the weapon.
- I certify that I have checked with customs and law enforcement in my country, and that import and possession of the item I am ordering does not violate any laws in my country.
- I understand that my country may impose duties on merchandise, for which I am solely responsible.
- I acknowledge that if the item that I am ordering is refused by customs, and therefore undeliverable, I remain responsible for shipping costs, including return shipping and handling.
- I acknowledge that if the item that I am ordering is seized by customs, my money for the item and shipping cannot and will not be refunded due to the package being unrecoverable.
DarkSide Price List
DarkSide reserves the right to make changes in the pricelist of the products & make special offers at any time . These price changes do not affect orders already placed in our system.
Membership Plans & Rewards
LOYALTY REWARD
Are you a frequent & loyal customer?
If yes then it is time to reward you!!!
Upgrade to Lord Member
When a loyal customer reaches the threshold of €1.001 in product purchases from the following brands then automatically we reward him with 5% discount to all future purchases from the same brands !
- 5.0% Discount on All DarkSide Collectibles Studio Products
- 5.0% Discount on Imaginarium Art Products
- The discounted purchases concern the in stock and pre order items. If for any reason the customer cancel orders after the reward and the total amount is less than €1.001 then the 5% discount is also cancelled (that affects / concerns also the already discounted orders).
Upgrade to Master Member
When a loyal customer reaches the threshold of €4.001 in product purchases from the following brands then automatically we reward him with 10% discount to all future purchases from the same brands!
- 10% Discount on All DarkSide Collectibles Studio Products
- 10% Discount on Imaginarium Art Products
- The discounted purchases concern the in stock and pre order items that are not on special offer. If for any reason the customer cancel orders after the reward and the total amount is less than €4.001 then the 5% discount is also cancelled and goes to the previous level of Lord Member Status or with no discount at all, depends on the amount cancelled (that concerns also the already discounted orders).
The Lord and Master upgrades cannot be combined with other Special Offers
Proceeding in the DarkSide Loyalty Reward Program becomes effective only upon acceptance of these terms and conditions.
- DarkSide Loyalty Reward Program is the official Reward program of Darkside Collectibles Studio.
- The DarkSide Loyalty Reward Program is sponsored by DarkSide Collectibles Studio. By automatically upgrading to a Lord or Master member of DarkSide Loyalty Reward Program you agree to receive advertising, marketing materials and other communications from DarkSide Collectibles Studio. Membership rules are void to the extent prohibited by law.
- The DarkSide Loyalty Reward program is open to individuals of at least 18 years of age. Each account must belong to only one member. Multiple customers handling one account is forbidden and the account will be terminated by DarkSide Collectibles Studio.
- Loyalty Reward discounts are valid only for purchases made online through the www.darksidetoy.com.
- DarkSide Collectibles Studio may change the DarkSide Loyalty Reward Program rules, benefits, conditions of participation at any time without notice. Such changes may affect the value of present or future purchases. DarkSide Collectibles Studio may change or terminate program partners, if any, and withdraw, limit, modify or cancel any reward, modify benefits, institute or add reward blackout dates or limit the discount percentage.
- DarkSide Collectibles Studio may, at any time, modify or cancel the Loyalty Reward Program without any further obligations to members.
- Abuse of the Loyalty Reward Program, including failure to follow program policies and procedures, the sale or barter of discounts or promotional offers and any misrepresentation of fact relating thereto or other improper conduct as determined by DarkSide Collectibles Studio in its sole judgment may result in cancellation of the member’s account and future disqualification from program participation as well as forfeiture of all discounts accrued. In connection with the enforcement of any of the terms and conditions governing the DarkSide Loyalty Reward Program, DarkSide Collectibles Studio reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys’ fees and court costs.
- DarkSide Collectibles Studio reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by DarkSide Collectibles Studio shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.
- Privacy Policy: The information provided by the member will be handled according to the Dark Side Collectibles Studio Privacy Policy. Members interested in learning more about Dark Side Collectibles’ Studio privacy practices should visit www.darksidetoy.com and click on the Privacy Policy link.
- Members of the Loyalty Reward Program benefit by the predefined discount membership level for every eligible purchase on the DarkSide Collectibles Studio website. Discounts will be posted to the member’s account.
- Members cannot combine DarkSide Loyalty Reward Membership program with any other discounts, rebates, coupons, rewards, gift cards, or site promotions on any one order. Orders will be adjusted to reflect only one discount / promotion usage, at DarkSide’s discretion.
- DarkSide Collectibles Studio is not responsible for communications lost due to change of address or other contact information.
- Loyalty Reward Program has no expiration date, but DarkSide Collectibles Studio reserves the right to change or end the DarkSide Loyalty Reward Program at any time without notice.
- All rewards must be according to the DarkSide Collectibles Loyalty Reward Program Terms and Conditions. DarkSide Collectibles Studio has the absolute right to make the final decision on whether a purchase qualifies for the Loyalty Reward Program.
Delivery Information
FOR RETAIL CUSTOMERS
We ship worldwide with DHL / ups from our local warehouses in europe
WE OFFER FREE SHIPPING ON SELECTED ITEMS TO UNITED KINGDOM AND ALL MAINLAND EUROPEAN UNION COUNTRIES WITH UPS OR DHL - THE OFFER EXCLUDES THE ISLANDS AND OVERSIZE ITEMS
The shipping cost will be displayed in the checkout page were you are given the opportunity to choose between a list of shipping methods and options. Important! On all Pre Order Items the shipping cost is an estimation, upon product's arrival to our warehouse you will be notified for the exact cost.
We use DHL and UPS carrier services for worldwide shipping (depends on the location of the warehouse)
Offered Services
DHL / UPS Standard : 3-5 days for delivery to all EU destinations
DHL / UPS Saver: Next Day Delivery EU wide. 48hrs Delivery worldwide
DHL/ UPS Expedited: 4-5 Days Worldwide Delivery (Excludes customs delays if any)
Insurance is optional and is not included in the shipping cost. Insurance is optional and is not included in the free shipping offer.
No warranties apply to products shipped without insurance.Purchaser is responsible for applying insurance to his order. If the Purchaser doesnt insure his order and the order arrives damaged or is lost the company is not responsible for reimbursements or claims.
Import Taxes
- Items shipped from EU to EU are not subject to import duties & taxes.
- Items shipped from our EU warehouses to all non EU destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country.
- Unfortunately, DarkSide Collectibles has no control over taxes and duties in different countries.The same applies for the time it may take for shipments to go through the customs procedure.
- Customs policies and processes vary widely from country to country and you should contact your local customs office for further information. You must also make sure that you comply with any other laws that may apply when importing something to your country.
- If you haven't received your order within the estimated shipping time frames, please send an email to [email protected]
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Please note that in the lead-up to Christmas and other major holidays, few carriers guarantee normal delivery dates, so there may be delays.
Ordering from our Armory
By placing an order from the armory, you accept the following terms:
- I certify that I am at least 18 years of age.
- I understand that I am ordering a weapon that is made of steel, and that Darksidetoy.com will not be held responsible for any injuries from the weapon.
- I certify that I have checked with customs and law enforcement in my country, and that import and possession of the item I am ordering does not violate any laws in my country.
- I understand that my country may impose duties on merchandise, for which I am solely responsible.
- I acknowledge that if the item that I am ordering is refused by customs, and therefore undeliverable, I remain responsible for shipping costs, including return shipping and handling.
- I acknowledge that if the item that I am ordering is seized by customs, my money for the item and shipping cannot and will not be refunded due to the package being unrecoverable.
wholesale and distribution.
Shipping is not free and is based on the size of the shipment.
European Union SHOPS
For Single Packages: The shipping cost will be displayed in the checkout page were you are given the opportunity to choose between a list of shipping methods and options.
For Pallet shipments and containers quotations will be provided.
Important! On all Pre Order Items the shipping cost is an estimation, upon product's arrival to our warehouse you will be notified for the exact cost.
For International Shops and Distribution,
For Single Packages: The shipping cost will be displayed in the checkout page were you are given the opportunity to choose between a list of shipping methods and options.
For Pallet shipments and containers quotations will be provided.
Distributors from outside Europe can have their orders shipped directly from China. Please email [email protected] for more information.
order / product Insurance
As insurance is optional and comes with extra cost Purchasers are solely responsible if they want to insure their order or not.
In case of non insured orders / products that arrive with damage due to carrier mis-handling or gets lost DarkSide Collectibles Studio is not responsible for any damages or loss occured during transit.
Darkside Collectibles will ship your order in the address provided in the order booking page on the date of the purchase. For any change in the delivery address please contact our customer service. Even if you have updated your account profile address this will not update the address on an older order placed in our system. Please note that for PayPal payments your order delivery address and PayPal delivery address need to be the same.
About Us
E.M.A. Legendary Collectibles Group Ltd
WELCOME TO THE DARKSIDE
Headquartered in Nicosia, with 2 warehouses, in Cyprus and Greece and 2 more customer service points in London, U.K. and Pamplona, Spain, E.M.A. Legendary Collectibles Group Ltd. offers a full range of Statue & Figure Collectibles and services in approximately 3.500 worldwide customers every year according to the sales records taken between 2017-2019. The company was founded in 1999 in U.K. and then on 2014 moved its warehouses in mainland Europe and the headquarters accordingly.
Today the retail shop of the Group www.darksidetoy.com is the leading Collectibles shop in the territory and one of the most popular around the world.
In accordance the Creative Department of the Group DarkSide Collectibles StudioTM www.dsc-studio.com specializes in developing & manufacturing High End Collectibles owning the licensing rights of major studios such as
Warner Bros, Viacom-CBS/Paramount, Studio Canal, Oak Productions, and Capcom being the first European Company that holds global movie licenses.
The Group is committed to play a leading role in the High End Collectibles industry, actively supporting more than 30 creative licensed manufacturers by carrying their products and higly concentrated on developing hyper realistic hand made sculpted statues under the brand name DarkSide Collectibles StudioTM. It recourses specialized employees who they actively supporting all stakeholders and sustain its mission for Continuous Improvement, offering the Ultimate Collector’s Satisfaction.
The Group’s main targets are: (a) Enhancement of personalized services (b) Strengthening its position to the market (c) Producing high end collectible statue art (d) Expanding to more global manufacturing licenses.
The team is working on the Group’s transformation to be fully rolled out by the end of 2020. The aspiration calls for an efficient, growing, customer oriented Company that is committed in attaining this goal.
One Universe - Our Passion
In the statue collectibles industry since 1999
Shipped to all 7 continents - more than 71 Countries
Counting more than 10.000 satisfied collectors from all over the world
Representing more than 30 Pop Culture manufacturers
Offering a range of more than 2.000 Art and Collectible products
Becoming the first European High End Collectibles Company owning Global Movie Manufacturing Licenses
The Supremacy of the DarkSide Experience
