All pre-order information is available in the product page Estimated Time of Arrival (ETA ) section.

The Estimated Time of Arrival (ETA) is provided by the manufacturer. Please note that the date is subject to change by the manufacturer.

We announce an Estimated Ship Date on the product page! The page will then update to display a specific month when the item leaves our manufacturing facilities on its way to our main warehouse

We send pre-order item updates via our Processing Notification email

UK EU and International customers receive tracking information once the order ships.

We do everything we can to ensure you receive your collectible. Please know, Darkside Collectibles is not responsible for email notifications that were not received due to outdated email, SPAM filter or an interruption of service.

Very Important Information about Pre Orders

Delays in the release of the products are responsibility of the manufacturers and Darkside collectibles has no control over it. 

Many manufacturers produce in batches (partial production) in those cases the porduct may have been released in USA for example but not in Europe. 

Come to the light...with a few troubleshooting suggestions that have worked for us in the past! Please be sure to perform the below suggestions while the piece is off.

Fresh batteries! It's rare, but sometimes the batteries included in the package may be dead on arrival.

Clean the Connections! Sometimes clear glossy paint can interfere with the electrical current. Examine and clean the connections by lightly applying some rubbing alcohol with a Q-tip and / or cleaning wipe.

Turn it on! Leave it on! After cleaning, reassemble your piece and turn it on, and leave it on for 10-20 minutes...sometimes it just needs time.

If this doesnt work please contact us and we will contact the manufacturer for a suitable solution. 

Give us the low down of what happened, and what part / piece you think you may need to remedy the issue / break.

To expedite the *possibility of a replacement, please share a few photos -close ups and full shots of the problem area / area to ensure our manufacturing partners engineers understand the situation.

Pictures are worth a thousand words, but don't be shy, please share as much detail as you can in your Parts Request and we'll work with the manufacturer to do our best in order to make your collectible whole again

Package Refusal Help

Thinking of refusing a package -waaaait a minute! CONTACT US -we have super powers. If something isn't right with the package / order, we may be able to help you, and it will be faster than the time it takes to process a 'refused package' back into our warehouse. So please weigh your options before refusing a package, that may incur charges.

You Changed Your Mind

What?! Ok, ok, we understand. CONTACT US! We can help you return it through the proper channels. If you refuse a package in the EU, please know you will be responsible for all shipping charges. Once the collectible is back in warehouse, we will refund you -less any applicable return shipping charges and non-refundable deposits.

International Customers

If you refuse a package, resulting in the return and/or abandonment of your collectible you will still be responsible for all VAT Fees, Import fees, Return shipping costs and Abandonment fees. These fees will be deducted from your refund. If greater than the product(s) price, DarkSide Collectibles may bill you for the balance.

Ship Quotes / International Fees

We can provide you with a quote prior to the item shipping. If you are an international customer, we suggest that you also contact your local customs office for a quote on VAT or import fees as well.

Please vist our Returns, Cancellations & Refunds section

Thank you very much for your interest!

We have received your application and we will contact you as soon as possible.