QS Series (1/4)
Masters Series 1/3
Activate Account Issues ?
You Created an account on our website, but you have been unable to log in ?,
Account verification required but you are not receiving email from our system ?
Tried resetting your password, but still unsucessful ?
Easiest way to deal with this problem is either use another email address or simply send us a message with the chat application. Using the chat application we will be able to verify and manually confirm and activate your account.
Why the price of the product has changed ?
You have ordered a product and the price has changed?
DO NOT BE TROUBLED. Your booking price is confirmed and any increase will not affect your order.
Unfortunatelly as soon as the product is no longer available directly from the manufacturer we have to order extra quantities by local distributors. This has as result an increase in the price of the product.
This also affects products which are instock but come from different wholesale channels. As soon as our low price stock is depleted the product will be advertised with the higher price.
Tips for customers
Always pre order close to the initial marketing date of the product to get the best price possible.
Extreme cases of price changes
Please note in rare occasions a price increase may be due to the following reasons.
- Increase of price by the manufacturers
- Dramatic change between the currency exchange rates USD to Euro
In the above extreme cases the valid price will be the new price even if you have booked it at a lower one.
Problems checking out with Flex Pay ?
For correct use of the flex payment system please note that your cart must contain products that have the same number of installment options.
For example two different products with 10 installments on each product.
If your cart contains a product with 10 flex payments and a product with 6 flex payments you will not be able to proceed to checkout.
For cases of different installment plans please use indivudual orders per product.
You wiil NOT be able to checkout with the following options
You cannot use a full payment product with an installment product
You cannot use a product of 3 installments with a product of 6 installments.
You cannot use an NRD Deposit option with a flex pay option.
Please use individual orders for all above cases
How can i pay for my order ?
We provide various payment methods for Full Payment, Deposit Payments or Flex Payments.
Customers from United Kingdom can pay in GBP via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer to our Natwest Bank Account
Customers from European Union can pay in Euros via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer in Euro
Customers from the United States can pay in USD or Euro via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer in USD
Customers from the rest of the world can pay in Euro or USD via Credit Card VISA or Mastercard, Debit Cards, PayPal or by Bank Transfer in Euro or USD
Important information:
UK and EU Customers using PayPal will be charged with a 3% paypal commission fee
Customers outside UK and EU using PayPal will be charged with a 5% paypal commission fee
