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TERMS AND CONDITIONS

TAXES

All prices include sales VAT rate according to EU regulations.

Any applicable import taxes on International orders are not included in the sales price.

PAYMENT METHODS

Via all major Credit Cards , Debit Cards

Via PayPal

Bank Transfer: We only accept Euro (€), GBP (£) & U.S. Dollars ($)

Via Viva Wallet

PAYMENTS

Full Payment for in-stock items (shipping within 1-7 working days) is taken during check-out or arranging a Flex Pay Plan*.

A Non Refundable Deposit for all Temporarily Backordered/Restocking items is taken during check out. This will be clearly stated before any deposit is charged and you will be asked to confirm agreement. You may choose a Flex Pay Plan*.

A Non Refundable Deposit for pre-orders will be processed during check out. This will be clearly stated before any deposit is charged and you will be asked to confirm agreement. You may choose instead a Flex Pay Plan*.

Full Payment for Vault items will be taken in advance and before DarkSide Collectibles Studio receives the product from the seller. Payment is non refundable. In case of any defect during DarkSide Collectibles Studio inspection DarkSide fully refunds the customer and sends back the item to the seller.

*Now all our members can enjoy flexible payment plans. Please note that the first installment is a Non Refundable Deposit for In stock/Restocking/Pre Order items.

In case of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit 

Exchange rate variation

DarkSide Collectibles Studio will not be responsible for refunding any differences in exchange rates from the date of purchase or any currency conversion or any other fees or charges by banking/financial institutions on the original purchase.

Order Confirmation

All orders placed over the Internet are subject to confirmation of payment. For Bank Transfer option please allow 24/72hrs for payment clearance. Sending the bank receipt via email at [email protected] will speed up the process.

LIMITED EDITIONS

Because of the limited editions of the products, all orders are subject to availability.

VAULT ITEMS

All units will be subject to inspection prior shipping to buyer.

PRE-ORDERS DELIVERY

With all pre-orders we show an expected shipping date on the item's description page. This date is provided by the manufacturer and we have no control over it. These kinds of products are not mass produced with machines, they're limited edition, museum grade products - hand assembled and hand painted. Considering the cost, quality control is really strict. These kinds of products are often delayed, and the dates are often pushed back. The manufacturers might decide to release the product in different production batches and that is why customers may notice that the item is already released in other areas. The dates are only suggestions and not guarantees.

DARKSIDE PRICELIST

DarkSide Collectibles Studio reserves the right to make changes in the pricelist of the products & make special offers at any time . These price changes do not affect orders already placed in our system. DarkSide Collectibles Studio reserves the right to make changes in prices due to important currency fluctuations and these changes may affect all present & future orders as well as pre-orders already placed in our system.

LIABILITY

  1. The Purchaser accepts all risks of personal injury and property damage arising from use of the products purchased through this website.
  2. The Purchaser acknowledges that DarkSide Collectibles Studio does not manufacture the products available for sale through this website and, therefore, any liability with respect to such products, or any components or other materials used in the manufacture of such products, are covered by, and limited to, any warranty provided by the original manufacturer.  DarkSide Collectibles Studio will provide the Purchaser with the terms and conditions of purchase of the relevant manufacturer upon request for the purchase of products being made. Accordingly, DarkSide Collectibles Studio does not provide any warranty for the components and materials used in the manufacture of the products.

3.The Purchaser agrees to, together with their dependents, heirs, executors, assigns, guests and invitees, defend, indemnify, release and hold harmless Dark Side Collectibles Studio, representatives, officers, directors, employees or agents from any and all liabilities, claims and expenses, including legal costs, that arise from:

  1. Any breach of these Terms by the Purchaser; and
  2. Any illness, bodily injury, disability, death or property damage or loss, however caused, arising from or related to the use of any products purchased through this website.
  3. No warranties apply to products that have been misused, modified or improperly maintained.
  4. For the sake of clarity, in no event will Dark Side Collectibles Studio, representatives, officers, directors, employees or agents be liable (whether in contract, tort including negligence, strict liability or otherwise) to the Purchaser for:
  5. Loss of revenue or profit, loss of anticipated savings, loss of goodwill or opportunity, loss of production, loss or corruption of data or wasted management or staff time; or
  6. Loss, damage, cost or expense of any kind whatsoever that is indirect, consequential, punitive incidental or of a special nature, arising directly or indirectly out of the use of products purchased through this website, even if Dark Side Collectibles Studio had been advised of the possibility of such damages, and even if such loss, damage, cost or expense was reasonably foreseeable by Dark Side Collectibles.
  7. Any claim made by a Purchaser against DarkSide Collectibles Studio must be made by notice in writing to DarkSide Collectibles Studio within 30 days of the claim or cause of action arising.  DarkSide Collectibles will not be liable for any claim that is not made within such time.

Please also read our Privacy Notice for information about our security measures and how we will use your personal information

RETURNS

For all cases of returns please use the returns please email us  at [email protected]

We will pay the return shipping cost if the return / exchange is a result of our error such as an error in filling your order and wrong product has been shipped to you. If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us.

DEFECTIVE-INCORRECT ITEMS

If your order has a manufacturer defect, or if an incorrect item is shipped to you, please contact us within 48 hours of receipt.

In case of a manufacturer's defect please note that the solely responsible is the manufacturer who is obliged to send us guidelines for each claim case. We are not responsible for any manufacturer's defect and for the response time to solve each claim case.

As most of our items are Limited Editions there may be a possibility of the item not to be available for replacement.

Νote that all returns/exchanges must be sent to us and received within 14 (Fourteen) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee.

We will not replace / exchange brown outer shipping cartons or base an exchange solely on the style of shipping carton you received. The shipping cartons are made to shield the item inside from damage during the shipping process and are not considered a part of the item’s packaging.

Returns are accepted even if you have changed your mind. The product must be returned factory sealed as received otherwise it will not be accepted. Actual shipping costs are not refundable even if the product has been offered to you with free shipping. The customer is responsible of return shipping costs including insurance. A restocking fee of 10% of the value of the product will apply for all returns.   

CANCELLATIONS

IN STOCK ITEMS 

If you have placed an order for IN-STOCK items and wish to cancel it, then you must send us directly an email at [email protected]

IN-STOCK items ship out within 1-7 working days of placing your order with us. If the product is already in route to you then you will be responsible for any and all shipping fees and package return fees.

VAULT ITEMS

If you buy a Vault Item and wish to cancel please note that ALL SALES ARE FINAL. Due to the rarity in the world market of the items exhibited in our Vault & the complexity of the sale (DarkSide Collectibles Studio is the middle-man) all sales are final.

PRE-ORDER ITEMS

Τo secure your Pre-order will require a non-refundable deposit. This non-refundable deposit as well as the amount required will be clearly stated prior to check out. In case of a Flex Payment Plan the first installment is the Non Refundable Deposit. In case of cancellation of your flex pay order an administrative fee of 10% of the value of the product will apply on top of the already placed Non Refundable Deposit

Customers who have a pre-order with us will receive an invoice with the remaining balance & shipping (if the shipping is already paid then we need to verify the dimensions of the product and if any difference applies then you will be notified accordingly) when the item arrives in our warehouses. If you no longer wish to receive your order, we ask that you please cancel it as soon as possible through email at [email protected]  The non-refundable deposit is the cancellation penalty for pre-orders cancelled during this time frame.

Otherwise if you have already paid the total amount and you have not cancelled your order with us by the time your order leaves hence the shipping process  has already began then you will additionally be responsible for any and all shipping fees and package return fees.

FLEXPAY ITEM CANCELLATION FEES

Due to the increased administrative costs of the Flex Pay option, DarkSide Collectibles Studio will charge Flex Pay customers a cancellation fee when a flex pay order is canceled by the customer. The cancellation fee would be the first installment Non Refundable Deposit plus an administrative fee of 10% of the value of the product.

If you already paid a NRD (non-refundable deposit) and then you decided to go with an installment plan, that will serve as your cancellation fee. The NRD will takes the place of any cancellation fees.  

FEE CHART

By choosing the Flex Pay option when placing your order, you will be agreeing to pay any applicable cancellation fee. This is clearly noted on the item’s ordering page as well as during check out. We strongly suggest that you read the terms before agreeing to the contract. By choosing 'Flex Pay', you agree to pay any applicable cancellation fees as outlined in our Terms and Conditions. Credit card companies or any other financial institution (i.e. Paypal) submitting a dispute to DarkSide Collectibles will be given a copy of this legal agreement, which results in a dismissal of the dispute. Also, any accounts with pending charge backs will be disabled to avoid further billing and shipping issues while all concerns are resolved.

REFUNDS

If we required to make a refund to you then we will generate a refund as soon as possible depending always by the manufacturer.

If we required to make a refund to you as a result of a mistake of ours or because you changed your mind then we will generate a refund within 1-5 working days and if we ask you to return the product then the refund will take place after receiving the item into our warehouse. We retain the right to refund the customer via whatever method is deemed appropriate. In most circumstances involving credit card transactions, we will refund to the credit card account used to purchase.

Credit card companies may take an additional 7 to 21 days to reflect the credit in a customer's account. If we confirmed a refund to your credit card account but the amount has not registered in the account itself, we suggest that you contact your credit card company for more information.

*If you contact us at our customer service lines or trying to reach us at [email protected] or [email protected] please note that our opening hours are GMT+2 9am to 5pm Monday to Friday.

ORDERING FROM OUR ARMORY

By placing an order from the armory, you accept the following terms:

I certify that I am at least 18 years of age.

I understand that I am ordering a weapon that is made of steel, and that Darksidetoy.com will not be held responsible for any injuries from the weapon.

I certify that I have checked with customs and law enforcement in my country, and that import and possession of the item I am ordering does not violate any laws in my country.

I understand that my country may impose duties on merchandise, for which I am solely responsible.

I acknowledge that if the item that I am ordering is refused by customs, and therefore undeliverable, I remain responsible for shipping costs, including return shipping and handling.

I acknowledge that if the item that I am ordering is seized by customs, my money for the item and shipping cannot and will not be refunded due to the package being unrecoverable.

ORDERING FROM THE VAULT

All units will be subject to inspection prior shipping to buyer.